MANAGEMENT CAPACITY AND TRAINING PRACTICE AS CORRELATES OF EFFICIENT SERVICE DELIVERY IN ADULT EDUCATION PROJECTS AMONG COMMUNITY-BASED ORGANISATIONS IN LAGOS STATE, NIGERIA

Abstract

Management capacity as well as training practice play a key role in the success of all organisations. Community-Based Organisations (CBOs) efforts to positively affect the process of rural change through Adult Education programmes. Thus, this study was conceived to examine the relationship between management capacity and training practice of some selected community-based organisations working in the field of Adult Education for efficient service delivery in local communities in Lagos State. Four research questions and one hypothesis were developed to guide the study. The study employed a descriptive survey research design, utilising a questionnaire. The population for the study covered all staff of Community-Based Organisations (CBOs) operating in three Local Government Areas of Lagos State. A multi-stage sampling procedure involving both random sampling and purposive sampling techniques was used to select participants for the study. A validated instrument titled: Management Capacity, Training Practice and Efficient Service Delivery Questionnaire was the main instrument for data collection. Both descriptive statistics and inferential statistics were used for data analysis. Findings from the study, among other things, showed a significant relationship between management capacity, training practice, and efficient service deliveries of CBOs in Nigeria. Similarly, the study showed a divergence in training and management capacity among various CBOs that participated in the study. Based on the findings, it was recommended that training programmes should incorporate a blended learning approach, combining on-the-job training, workshops, peer mentoring, and digital learning to enhance staff and volunteer capacity and that Community-based organisations should strengthen leadership structures, streamline bureaucratic processes, and promote community involvement to enhance service delivery efficiency and programme sustainability, among others.